Cancellation & Refund Policy

At Native Eats India, we strive to provide you with the best shopping experience. If for any reason you wish to cancel or return an item, we’ve outlined the process below.

Order Cancellation

You may cancel your order anytime before it has been dispatched. To cancel your order:

Before Dispatch: If your order has not been processed or dispatched, you can easily cancel it by contacting our customer support team at nativeeatsindia@gmail.com
or calling our helpline at 9659548993.

After Dispatch: Once your order has been dispatched or is out for delivery, we are unable to cancel the order.

Refund Policy

Refunds are issued based on the following conditions:

For Cancelled Orders: If you cancel your order before it has been dispatched, a full refund will be processed.

For Returns: If you wish to return a product after receiving it, refunds will only be processed under the following conditions:

The item must be returned within 7 days of delivery.

The product should be unused, undamaged, and in the original packaging with tags intact.

Perishable items (such as food) are non-returnable unless there is a quality issue.

Refund Process:

Initiating the Return: To initiate a return, please contact our customer service team at nativeeatsindia@gmail.com
with your order number and reason for return.

Inspection & Approval: Once we receive the returned product, it will be inspected for any damage or misuse.

Refund Issuance: Upon approval, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during purchase.

Exceptions:

Non-refundable Items: Certain products such as food items, customized products, or sealed items (where the seal has been broken) cannot be returned or refunded unless faulty.

Partial Refunds: In some cases, a partial refund may be issued, especially if the product shows signs of wear or is returned outside of the specified return window.

How to Contact Us

If you need further assistance, feel free to contact our support team at:

Email: nativeeatsindia@gmail.com

Phone: 9659548993